After my critical opinions the other day, over the medical health care system, I was today confronted with more insight into this crappy service. Oliver fell this morning, during biking at school and broke his right thumb. Lots of pain and I took him to the hospital's emergency unit. It was easy to see that something was wrong with it, so I asked for an x-ray straight away, but was told that it's up to the doctor to decide. So we had to sit down and wait, Oliver in pain & tears getting painkillers and antiinflammatoric pills. After 2½ hours (& some stress from me) the doctor finally came and told us that this needs an x-ray. Great, that's what I said from start and now we had lost lots of time and Oliver was in agony. More waiting at the x-ray dept, then more waiting to get the doctors view of it. At the same time I studied what was happening at the ward in general. Around 10 nurses hanging around doing nada and talking about private stuff. When someone moved from their chairs, it was in "slow motion". They were all just hoping to get to lunch. We were stuck hungry and sad, without any information or forecast about the following procedure. These people don't understand what a CUSTOMER is. I think that is one of the major problems in their operations or so called service. Sorry, sorry, now I'm really negative and critical again, but they really managed to build up my frustration level today by testing my patience. Anyhow after 7 hours in the hospital, we came out with a plaster over his hand. The end result is probably very good, but it must be possible to increase the efficiency and customer mindness by several 100 %.

To handle my frustration after this experience, I had to go out for some physical training straight after returning home. 11 km's on the rollerskis was perfect. I was a much better human being after that. First session on rollerskis since I was a junior. It was actually good fun, even though I was a bit wobbly in the beginning. Will from now on try to do it every week, unless there are snow available. Vasaloppet is the target, for the 17th time. It will great fun to do it together with the MC-gang. YES!!! High Five!!!!!